Introduction
At Surveh, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our survey platform. We are committed to complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
Information We Collect
We collect information that you provide directly to us, including:
- Account information (name, email, password, company)
- Profile information
- Survey responses
- Payment information
- Communications with us
We also collect certain information automatically when you use our platform:
- Log information
- Device information
- Usage information
- Cookies and similar technologies
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions
- Send you technical notices and support messages
- Respond to your comments and questions
- Develop new products and services
- Monitor and analyze trends and usage
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Personalize your experience
Data Storage in Canada
All data collected through Surveh is stored exclusively on Canadian servers. We do not transfer your personal information outside of Canada, ensuring compliance with Canadian data sovereignty requirements and providing additional protection under Canadian privacy laws.
PIPEDA Compliance
We adhere to the ten principles of PIPEDA in our data handling practices:
- Accountability: We are responsible for personal information under our control.
- Identifying Purposes: We identify the purposes for which personal information is collected.
- Consent: We obtain informed consent for the collection, use, and disclosure of personal information.
- Limiting Collection: We limit the collection of personal information to what is necessary.
- Limiting Use, Disclosure, and Retention: We do not use or disclose personal information for purposes other than those for which it was collected, except with consent or as required by law.
- Accuracy: We keep personal information as accurate, complete, and up-to-date as necessary.
- Safeguards: We protect personal information with appropriate security measures.
- Openness: We make information about our policies and practices readily available.
- Individual Access: Upon request, we inform individuals of the existence, use, and disclosure of their personal information and provide access to it.
- Challenging Compliance: We have procedures in place for individuals to challenge our compliance with these principles.
Sharing Your Information
We may share your information in the following circumstances:
- With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf
- In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation, or legal process
- If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Surveh or others
- In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company
- With your consent or at your direction
Your Rights
Under Canadian privacy laws, you have the right to:
- Access your personal information
- Correct inaccurate personal information
- Withdraw consent for the collection, use, and disclosure of your personal information
- File a complaint about our privacy practices
Data Security
We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. All data is encrypted in transit and at rest, and we implement strict access controls.
Changes to this Privacy Policy
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: [email protected]
Address: 123 Maple Street, Toronto, ON M5V 2K4, Canada
Phone: (416) 555-0123