Cookie Policy

Last updated: March 2023

Introduction

This Cookie Policy explains how Surveh ("we", "us", or "our") uses cookies and similar technologies on our website and platform. It explains what these technologies are and why we use them, as well as your rights to control our use of them.

In some cases, we may use cookies and similar technologies to collect personal information, or information that becomes personal information if we combine it with other information. In such cases, our Privacy Policy will apply in addition to this Cookie Policy.

What Are Cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, Surveh) are called "first-party cookies". Cookies set by parties other than the website owner are called "third-party cookies". Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

Why Do We Use Cookies?

We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our website and platform to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies enable us to track and target the interests of our users to enhance the experience on our website and platform. Third parties serve cookies through our website for analytics and other purposes.

The specific types of first and third-party cookies served through our website and the purposes they perform are described below:

Types of Cookies We Use

Essential Cookies

These cookies are strictly necessary to provide you with services available through our website and platform and to use some of its features, such as access to secure areas. Because these cookies are strictly necessary to deliver the website and platform, you cannot refuse them without impacting how our website and platform function.

  • Session Cookies: These cookies are temporary and expire once you close your browser.
  • Authentication Cookies: These cookies help us identify users so that they don't need to log in each time they visit our site.
  • Security Cookies: These cookies help us detect and prevent security risks.

Performance and Functionality Cookies

These cookies are used to enhance the performance and functionality of our website and platform but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.

  • Preference Cookies: These cookies remember your preferences and settings.
  • Language Cookies: These cookies remember your language preference.

Analytics and Customization Cookies

These cookies collect information that is used either in aggregate form to help us understand how our website and platform are being used or how effective our marketing campaigns are, or to help us customize our website and platform for you.

  • Google Analytics: We use Google Analytics to understand how visitors interact with our website. These cookies collect information about your use of our website, including the pages you visit and the links you click.
  • Hotjar: We use Hotjar to better understand our users' needs and to optimize this service and experience.

Canadian Privacy Considerations

As a Canadian company, we comply with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). Under these laws, we are required to obtain your consent to collect, use, and disclose your personal information, which may include information collected through cookies.

By continuing to use our website and platform after having been presented with our cookie banner, you are consenting to our use of cookies as described in this Cookie Policy. You can withdraw your consent at any time by following the instructions below.

How Can You Control Cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the appropriate opt-out links provided in the cookie banner.

You can also set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website and platform though your access to some functionality and areas may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser's help menu for more information.

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.

How Often Will We Update This Cookie Policy?

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Policy indicates when it was last updated.

Contact Us

If you have any questions about our use of cookies or other technologies, please contact us at:

Email: [email protected]
Address: 123 Maple Street, Toronto, ON M5V 2K4, Canada
Phone: (416) 555-0123